Refund Policy

Last Updated: October 4, 2025

General Refund Policy
At Photos of Taiwan, we strive to provide exceptional photography workshops and mentoring experiences. We understand that plans can change, and we've created this policy to be fair to both our clients and our business.

Cancellation by Participant
More Than 14 Days Before Workshop:
- Full refund minus 10% processing fee
- Refund processed within 7 business days

7-14 Days Before Workshop:
- 50% refund of the workshop fee
- Refund processed within 7 business days

Less Than 7 Days Before Workshop:
- No refund available
- You may transfer your booking to another participant or reschedule to a future date (subject to availability)

No-Show:
- No refund for participants who do not attend without prior notice

Cancellation by Photos of Taiwan
If we need to cancel your workshop due to:
- Insufficient bookings
- Instructor illness or emergency
- Severe weather (typhoons, dangerous conditions)
- Unforeseen circumstances beyond our control

You will receive:
- Full 100% refund, or
- Option to reschedule to another available date at no additional cost

Rescheduling
- You may request to reschedule your workshop once without penalty if done more than 14 days in advance
- Rescheduling requests within 14 days are subject to availability and may incur a rescheduling fee
- Contact us as soon as possible to discuss rescheduling options

Mentoring Sessions
Individual Mentoring ($50 USD/hour):
- Cancellations made more than 24 hours in advance: full refund or reschedule
- Cancellations made less than 24 hours in advance: no refund, but may reschedule once
- No-show: no refund

Post-Workshop Free Mentoring Hour:
- This complimentary session must be used within 3 months of your workshop date
- No refund or cash value; it's a bonus service

Refund Processing
- Refunds are processed through PayPal to the original payment method
- Processing time: 7-10 business days
- You will receive email confirmation when the refund is issued

Partial Completion
- If you leave a workshop early by choice, no partial refunds are provided
- If you arrive late, the workshop continues as scheduled with no refund for missed time

Disputes
If you're unsatisfied with your workshop experience:
1. Contact us immediately at photosoftaiwan@gmail.com
2. We'll work with you to address concerns and find a fair solution
3. We may offer additional mentoring, partial refunds, or future workshop credits on a case-by-case basis

Force Majeure
We are not liable for refunds due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Government restrictions or lockdowns
- Transportation strikes or disruptions
- Personal emergencies preventing your attendance

In such cases, we will work with you to reschedule or find an alternative solution.

Contact for Cancellations
To cancel or request a refund:
- Email: photosoftaiwan@gmail.com (preferred for documentation)
- LINE: elementalcore
- WhatsApp: +886 0966 132490

Please include your booking confirmation number and reason for cancellation.